Introduction

At the house of Line&Noémie, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, share and protect your data when you visit our website and make purchases.

Privacy Policy

At the house of Line&Noémie, we take protecting your personal information very seriously. This policy describes the types of information we collect, how we use it, and the steps we take to keep it secure.

We collect personal information that you provide to us directly, such as your name, address, email address and payment information when placing an order or subscribing to our newsletter. We also collect information automatically through cookies and similar technologies to enhance your experience on our site.

The information collected is primarily used to process your orders, improve our services and personalize your user experience. It may also be used to communicate with you about your purchases, special offers and other relevant information. We share your personal information with third parties only in the following cases: for payment processing, for product delivery, or to meet legal obligations.

We implement strict security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, while we strive to ensure the security of your data, no method of transmission over the Internet, or method of electronic storage is completely secure.

You have the right to access, correct, delete or object to certain data processing of your personal information. To exercise these rights, you can contact us at [email address]. We may update this privacy policy and we encourage you to review this page periodically to stay informed of any changes.

At the house of Line&Noémie, our goal is to fully satisfy you. If you are not completely satisfied with your order, you can request a return or refund by following the conditions described below.
You may return products within 14 days of receiving your order for a refund. Products must be in their original condition, unused and in their original packaging. Customized, opened or damaged products cannot be returned for a refund.
To initiate a return, please contact our customer service at [email address] to obtain a return number and instructions. You are responsible for return shipping costs unless we made an error or the product is defective.
After receiving and inspecting the returned product, we will process your refund. The refund will be made to the original payment method used for purchase and may take up to 10 business days to process.
We do not offer direct exchanges. If you would like a different product, please return the original product for a refund and place a new order for the desired product.
If you receive a defective or damaged product, please contact us immediately at [email address] with photos of the product and packaging. We will arrange for the product to be returned and provide you with a replacement or a full refund, whichever you prefer.
For any questions regarding our return and refund policies, or for further assistance, please contact us.